Welcome to ShopFurn.co.uk. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchases. If you do not agree with any part of these terms, you should not use our website or services.

1. General Information

ShopFurn.co.uk is an online furniture store offering a wide range of beds, mattresses, sofas, wardrobes, and other home furnishing items. All products displayed on our site are subject to availability.

2. Orders

  • All orders are subject to acceptance and availability.

  • Once an order is placed, you will receive an email confirmation. This email does not guarantee acceptance of your order.

  • We reserve the right to cancel or refuse any order for any reason, including stock availability, errors in product pricing or description, or payment issues.

3. Pricing & Payments

  • All prices listed on our website include VAT (Value Added Tax).

  • We make every effort to ensure prices are correct, but errors may occur. If a product is priced incorrectly, we will contact you to confirm before proceeding.

  • Payments can be made via major credit/debit cards or PayPal. All transactions are securely processed.

4. Delivery

  • We offer free delivery across the UK mainland (some postcode exclusions may apply).

  • Standard delivery time is between 3–10 working days. This may vary depending on the product and delivery location.

  • You will be contacted by our logistics partner to schedule delivery. Missed delivery appointments may incur an additional charge.

5. Assembly Services

  • Some items are delivered flat-packed and require self-assembly.

  • Assembly services may be available for an additional fee. Please inquire at the time of purchase.

  • If you opt for the assembly service, ensure the delivery area is clear and accessible. Our team will not be responsible for moving your existing furniture.

6. Cancellations & Returns

  • You can cancel your order within 14 days of delivery under the Consumer Contracts Regulations.

  • To initiate a return, contact us at info@shopfurn.co.uk with your order number and reason for return.

  • Returned items must be unused, in original packaging, and in resalable condition.

  • Custom or made-to-order items are non-returnable unless faulty.

  • Return collection charges may apply and are non-refundable.

7. Faulty or Damaged Items

  • We inspect all products before dispatch. However, in rare cases, damages may occur during transit.

  • If you receive a damaged or faulty item, notify us within 48 hours of delivery with photographic evidence.

  • We will offer a replacement part, full replacement, or refund, depending on the issue.

8. Product Descriptions & Images

  • We aim to display products as accurately as possible. However, colors may appear slightly different due to lighting or screen settings.

  • Measurements provided are approximate; please ensure the product fits your space before ordering.

9. Warranty

  • Most products are covered under a 12-month manufacturer warranty.

  • The warranty does not cover misuse, wear and tear, accidental damage, or modifications by the user.

10. Intellectual Property

All content on this website, including images, logos, text, and graphics, is the property of ShopFurn.co.uk and is protected by copyright laws. Reproduction or distribution without permission is strictly prohibited.

11. Limitation of Liability

ShopFurn will not be held liable for any indirect or consequential loss, damage, or expense arising from the use of our products or website.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

📧 Email: info@shopfurn.co.uk
📞 Phone: [Insert contact number]